Support Services for Qlik

Solve is committed to the success of your Qlik data analytics journey. For most organizations – big, medium and small – the key to minimizing problems and maximizing the impact of your Qlik data initiatives is easy, fast access to support.

We stack three tiers of customer-centric Qlik Support Services atop the Qlik Maintenance & Support ecosystem. This combination gives you the right expertise at the right time – and the assurance that you will have a successful outcome.

Support Services Plans

First-Level Software Support

Phone and Email Support

Priority Response: 1 hour

Access to Upgrades and Patches

Service Release Monitoring + Installation: Up to 5x/year

Mentoring: 8 hours/month

Adoption Review: 4x/year

Discounted Project Work

First-Level Software Support

Phone and Email Support

Priority Response: 2 hours

Access to Upgrades and Patches

Service Release Monitoring + Installation: 2x/year

Mentoring: 5 hours/month

Adoption Review: 2x/year

Discounted Project Work

First-Level Software Support

Phone and Email Support

Priority Response: 4 hours

Access to Upgrades and Patches

Service Release Monitoring + Installation: 1x/year

Mentoring: 2 hours/month

Adoption Review: 1x/year

Discounted Project Work

First-Level Software Support

Phone and Email Support

Priority Response: 1 business day

Access to Upgrades and Patches

Here is what you can expect:

 

First-Level Software Support

As your first line of support, our Support Desk will help you with any issues you have related to bugs in Qlik software. We will assist you with troubleshooting and, if we are unable to resolve the issue, escalate to Qlik.

 

Phone and Email Support

We provide dedicated phone and email support during business hours (Monday – Friday, 8 a.m. to 5 p.m. Central Time) for all our Qlik customers. After-hours assistance can be arranged as needed.

 

Priority Response

You are first. As a Solve customer, you get priority ticket response from our Support Desk.

 

Access to Upgrades and Patches

You have access to Qlik software upgrades and “Service Releases (patches) with your Qlik Maintenance and Support.

 

Service Release Monitoring + Installation

We monitor Qlik’s “Service Releases” for any related to your version of Qlik Sense, and work with you to schedule and perform patch installations to your production environment.

 

Mentoring

As a Solve client, you have access to our resources for review, questions and guidance.

 

Adoption Review

We will meet periodically with your team, your department and your management to review the adoption of the Qlik platform in your organization – to ensure that it will meet your long-term analytics goals.

 

Discounted Project Work

Your Qlik Support Services plan comes with a discounted rate on project work.